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Support

We're here to help with classification, landed-cost, and drawback questions.

Contact

• Email: [SUPPORT EMAIL] (typical response: 1 business day)
• Docs & FAQ: in-app under the Recovery card, or /api/faq

Common topics

• How drawback matching works and what to upload (ACE entry history, not supplier invoices).
• Shopify install + checkout duty rates.
• Billing, credits, and the Recovery add-on.

Status

Service health: /api/health