{"faq":[{"q":"What is duty drawback?","a":"A U.S. Customs program (19 U.S.C. 1313) that refunds up to 99% of the import duties, taxes, and fees you paid on goods that you later export or destroy. If you imported inventory, paid duty, and then shipped some of it abroad, you may be able to claw most of that duty back."},{"q":"How does the app know if my product was imported vs made in the USA?","a":"Two ways. For the free estimate we read the country of origin our classifier sees on the product/tag. For the real (claimable) ledger, the truth source is your import entry data: if a SKU appears in your CBP entry history, it was imported by definition — that record is both the proof of foreign origin and the proof of duty paid. Goods made in the USA were never imported, so there is no duty to draw back."},{"q":"What do I have to upload?","a":"Nothing for the free estimate. To turn the estimate into a substantiated, claimable ledger you provide your import entry history — your CBP entry summary (Form 7501) data or an ACE import-history report. You do NOT upload your supplier purchase invoices; those show what you paid the supplier, not the duty you paid Customs."},{"q":"How do I get my ACE import history?","a":"Three options: (1) your customs broker can export your entry data directly; (2) you can pull it yourself from the CBP ACE Secure Data Portal (free importer account) by running an entry-summary report; (3) we accept the native ACE/broker CSV — no re-keying. See the in-app guide in the Recovery card."},{"q":"Do you file the claim with CBP?","a":"No. Filing requires a licensed filer with an ACE/ABI filer code and a drawback bond. We find the opportunity and produce the substantiated ledger + claim package; you (or a drawback broker we can hand off to) file it. We are not a customs broker."},{"q":"How is the recoverable amount calculated?","a":"For each exported unit we match it to an import (same SKU = direct identification, or same 8-digit HTS = substitution, with the \"Other\"-basket exception), confirm it is within the 5-year window, and refund 99% of the LESSER of the duty paid on the import vs the duty that would apply to the export."},{"q":"How far back can I claim?","a":"The export must occur within 5 years of the import date, and the claim must be filed before that 5-year window closes. So there is real money on the table for the last several years of exports — but it expires, which is why continuous monitoring matters."},{"q":"Why only a range on the free scan?","a":"The free figure is an estimate, and showing a precise number for an estimate would be misleading. The band widens when we are working from estimated duty and tightens once you upload actual entry data. The exact figure and the line-level ledger are the Recovery add-on."}]}